Refund Policy

Thank you for shopping. We want you to be completely satisfied with your purchase of home essentials such as bedding, dining sets, lighting fixtures, rugs, and tea sets. In the event that you are not entirely happy with your order, we offer a straightforward Refund Policy to ensure your peace of mind.

1. Eligibility for Refunds:
To be eligible for a refund, please ensure that you meet the following criteria:
  • You must initiate the return process within 2-3 Days from the date of delivery.
  • The item(s) must be unused, in their original condition, and with all original packaging intact.
  • Proof of purchase, such as the order number or receipt, is required.

2. Return Process:
To initiate a return and request a refund, please follow these steps:
  • Contact our customer support team within the specified return period.
  • Provide your order details and a brief explanation for the return.
  • Our customer support representative will guide you through the return process and provide you with a return authorization number (RMA).
  • Carefully package the item(s) in their original packaging to ensure safe return shipping.
  • Clearly mark the RMA number on the outside of the package.
  • Ship the package to the address provided by our customer support representative.

3. Refund Options:
Once we receive and inspect the returned item(s), we will notify you regarding the status of your refund. We offer the following refund options:

Store Credit:

If you prefer, we can issue a store credit equivalent to the full purchase price, which you can use towards a future purchase on our website.

Original Payment Method:

If you paid for your order using a credit/debit card or other electronic payment methods, we will initiate a refund directly to the original payment method. Please note that the processing time for refunds may vary depending on your financial institution.

4. Non-Refundable Items:
Certain items are non-refundable and cannot be returned unless they are defective or damaged during shipping. These items include:

  • Personalized or customized products.
  • Clearance or sale items.
  • Gift cards or vouchers.

5. Return Shipping Costs:
Unless the return is due to an error on our part or a defective/damaged item, you will be responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item(s). We cannot guarantee that we will receive your returned item(s) and are not liable for any loss or damage during the return shipping process.

6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.

Please note that this Refund Policy is subject to change without prior notice. The most recent version of the policy will be posted on our website.

If you have any questions or require further assistance regarding our Refund Policy, please reach out to our customer support team. We are committed to ensuring your satisfaction and will gladly address any concerns you may have.